CLAIMHERO · MALAYSIA
Have insurance,
but no one to help?
Claims and policy servicing support in Malaysia. We help you understand your next step.
HOW CAN WE HELP?
Choose your
next step.
Claims: hospitalisation, critical illness, death and more.
Servicing: medical cards, policy details, nominations and payments.
Support across insurers, subject to your authorisation and the insurer’s procedures.
Share basic enquiry details only. Please don’t send NRIC, medical reports or bank details in your first message.
CUSTOMER STORIES
In their own words.
Experiences shared with permission. Individual claim outcomes vary.
Customer stories will appear here after review.
ABOUT CLAIMHERO
People to turn to.
We’re a third-party assistance team helping Malaysian policyholders understand claims, prepare requests and follow up—even when their original agent is no longer available.
My agent has left. Can you help?
Yes. Tell us your insurer and what you need. We’ll explain the available servicing options and any authorisation required.
Can you help with any insurer?
We assist across insurers, but access and available support depend on your policy, your authorisation and the insurer’s procedures. Some steps must be completed by you directly.
Can you guarantee claim approval?
No. ClaimHero is a third-party assistance service, not an insurer or claims approval department. Your insurer decides claims under its policy terms.
Are there any fees?
We’ll explain the service scope and any applicable fees before you proceed. Any fees for medical reports required for your claim are payable by you.